Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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daggertrout
Level 7

Cannot login to app

I'm using the latest version of the Roku app for iOS on a 6S but every time I try to log in I get a username/password error. I can log in just fine with the website.

Labels (2)
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4 Replies
DBDukes
Level 9

Re: Cannot login to app

"daggertrout" wrote:
I'm using the latest version of the Roku app for iOS on a 6S but every time I try to log in I get a username/password error. I can log in just fine with the website.

I just logged in to the Roku app on my iOS device. (Not an iPhone 6S though.) That indicates the app is working.

Are you running iOS 12.1.4? If not, update your phone.

I’d also suggest deleting the app from your phone, shutting down all apps (double-click Home, swipe open apps up/off), and shutting down the phone. Full power off. After a minute, power up the phone and re-download the app and try signing in.

Oh, are you typing the password or using a password manager or the built-in keychain functionality? Try typing in, using the same password you’re typing on your computer. Check that, if you’re using a password manager (or built-in browser password management).
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
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jeffrok
Level 11

Re: Cannot login to app

Also, make sure you're logging into the app with your Roku account credentials, and not your Roku forum credentials..
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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daggertrout
Level 7

Re: Cannot login to app

Tried all that.
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DBDukes
Level 9

Re: Cannot login to app

"daggertrout" wrote:
Tried all that.

Questions were asked. You didn’t answer. If you don’t want to answer questions, fine. I’ll back away from your issue now.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
0 Kudos