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Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Bimmie
Level 7
‎09-19-2020 10:12 AM

Can't download the Roku Official Remote app from iPhone apps

Just received my 55" Roku TV.

Trying to download the Roku Official Remote app for my iPhone 11 using the App store.

Tried multiple times. All I see is a revolving circle with an arrow - sort of indicates it is searching but, nothing more. No error, no prompt to install... nothing. I even have iPhone connected to Mac Pro to use the internet rather than using my iPhone connection.

 

What gives?

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makaiguy
Level 21
‎09-19-2020 11:54 AM

Re: Can't download the Roku Official Remote app from iPhone apps

Can you successfully download other apps from the App Store?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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