Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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DanCoco
Level 7

Audio plays out of Roku mobile app instead of TV

Why do I have a feeling this is a cookie cutter response and the actual OP was not read. Responses like this from various companies often go unanswered. 

Here's the requested info. Please take this to your devs and correct the issue. 

The problem occurs across multiple roku devices of multiple types and is not an issue on the roku. 

Android app version 8.1.0.905869

(Current as of this post. Checked play store just prior to typing this.)

Steps to reproduce: use roku device to launch any content. While playing, open android app. You may need to pick the device content is playing on. As soon as the app is opened or the on screen remote is selected, the audio jumps from the tv to the phone speaker.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Audio plays out of Roku mobile app instead of TV

@DanCoco

Thanks for the post.

Can you please clarify the issue you are experiencing? 

How are you first accessing the content on your Roku device? Are you using the remote that came with the Roku device or the Roku mobile app? If you are using the remote to first access the Roku device, why are you using the mobile app after playing the content? Does this issue occur when you use the Roku mobile app to control the Roku device from the start?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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DanCoco
Level 7

Re: Audio plays out of Roku mobile app instead of TV

How are you first accessing the content on your Roku device?

Usually from the remote.
Are you using the remote that came with the Roku device or the Roku mobile app?

Usually the remote. 

If you are using the remote to first access the Roku device, why are you using the mobile app after playing the content? 

usually because I set the remote out of reach or the phone is already in my hand. This is an expected normal user action. If this user action was not planned for in development, this thread in itself indicates a need. 

Does this issue occur when you use the Roku mobile app to control the Roku device from the start?

I don't think so but not expecting a response, I have not yet tried. Content is already playing audio from the tv in order for the event to occur.

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DanCoco
Level 7

Re: Audio plays out of Roku mobile app instead of TV

@RokuDanny-R 

When I start from the remote, then use the app, it happens. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Audio plays out of Roku mobile app instead of TV

@DanCoco

Thanks for the reply.

Can you please provide us more specific information about the issue you are experiencing:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-are you using the Roku mobile app or a third party app
-what is the mobile app version
-mobile device model and OS
-when you normally close the mobile app, is private listening enabled

With more detailed information, we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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