Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Beverly-3
Level 8

As of 7/9/2021 Fast forward and rewind doesn't work on HULU.

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On 7/9/2021 ROKU not allowing for fast forward/rewind in HULU. It has never done this before. I pay for no commercials. I should be able to do this. 

I am paying an extra fee to HULU for this and ROKU should not be controlling this. I will definitely start looking for something else ASAP. This is ridiculous. 

2 Solutions

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atc98092
Community Streaming Expert

Re: As of 7/9/2021 Fast forward and rewind doesn't work on HULU.

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Roku is not controlling anything. Hulu is responsible for the functionality of their channel. I believe they released a new version a day or two ago, so that was likely something they changed, intentionally or accidentally, we can't say.

You need to contact Hulu support and let them know they broke something. 

Dan

Roku Community Streaming Expert

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I am not a Roku employee, just another user.

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Ootlayorhay
Level 8

Re: As of 7/9/2021 Fast forward and rewind doesn't work on HULU.

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I was looking for Hulu and ended up here without realizing I was on the Roku community.  Just went to the Hulu community and someone said they had contacted chat support that said they were aware of the issue and were working on it.

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47 REPLIES 47\
Ootlayorhay
Level 8

Re: As of 7/9/2021 Fast forward and rewind doesn't work on HULU.

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Mine just started doing this, too.  It keeps telling me I can rewind and fast forward "after the break".  What break?  I pay for no ads.

atc98092
Community Streaming Expert

Re: As of 7/9/2021 Fast forward and rewind doesn't work on HULU.

Jump to solution

Roku is not controlling anything. Hulu is responsible for the functionality of their channel. I believe they released a new version a day or two ago, so that was likely something they changed, intentionally or accidentally, we can't say.

You need to contact Hulu support and let them know they broke something. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.

View solution in original post

Ootlayorhay
Level 8

Re: As of 7/9/2021 Fast forward and rewind doesn't work on HULU.

Jump to solution

I was looking for Hulu and ended up here without realizing I was on the Roku community.  Just went to the Hulu community and someone said they had contacted chat support that said they were aware of the issue and were working on it.

View solution in original post

Virwin
Level 7

Re: HDCP error and now Streaming Stick+ not working

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#Why does the rewind or fast forward option not work on Hulu anymore? It gives an error reading "You can rewind or fast forward after the break".. is very frustrating..

smlprez
Level 8

Re: As of 7/9/2021 Fast forward and rewind doesn't work on HULU.

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I have this same issue ... Started about 2AM.  It's doing this on 2 of the 3 Roku TV's ... the one that is working has a different remote.  I 

I have this same issue ... Started about 2AM.  It's doing this on 2 of the 3 Roku TV's ... the one that is working has a different remote.  I


@Beverly-3 wrote:

On 7/9/2021 ROKU not allowing for fast forward/rewind in HULU. It has never done this before. I pay for no commercials. I should be able to do this. 

I am paying an extra fee to HULU for this and ROKU should not be controlling this. I will definitely start looking for something else ASAP. This is ridiculous. 



s there a fix?  I tried rebooting, removing batteries, resetting.  It's obviously not a hardware issue or it wouldn't be happening on multiple TVs.


@Beverly-3 wrote:

On 7/9/2021 ROKU not allowing for fast forward/rewind in HULU. It has never done this before. I pay for no commercials. I should be able to do this. 

I am paying an extra fee to HULU for this and ROKU should not be controlling this. I will definitely start looking for something else ASAP. This is ridiculous. 



s there a fix?  I tried rebooting, removing batteries, resetting.  It's obviously not a hardware issue or it wouldn't be happening on multiple TVs

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smlprez
Level 8

Re: As of 7/9/2021 Fast forward and rewind doesn't work on HULU.

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If it were Hulu, the same issue would happened on all TVs and mobile apps but it's not.

StreamerUser
Community Streaming Expert

Re: As of 7/9/2021 Fast forward and rewind doesn't work on HULU.

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@smlprez wrote:

If it were Hulu, the same issue would happened on all TVs and mobile apps but it's not.


Except it is Hulu - Hulu caused with the latest app update (6.45.1) and will be Hulu fixed when they issue another update.

You need to contact Hulu support about the issue (they'll likely credit your account).

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
atc98092
Community Streaming Expert

Re: As of 7/9/2021 Fast forward and rewind doesn't work on HULU.

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@smlprez wrote:

If it were Hulu, the same issue would happened on all TVs and mobile apps but it's not.


The Hulu app on your phone, TV or computer is not the same app as the channel on a Roku device. Different programming languages, different code, likely even different developers. It's a Hulu problem, not Roku.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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RokuKariza-D
Roku Employee
Roku Employee

Re: As of 7/9/2021 Fast forward and rewind doesn't work on HULU.

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Hi @smlprez

Thanks for the post.

Channels on Roku are maintained by the channel developer themselves. If the issue only occurs on Hulu, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer. We suggest reaching out to Hulu support to report the issue and get help.

You can contact them here: https://help.hulu.com/s/article/how-to-contact-Hulu

We appreciate your understanding.

All the best,
Kariza

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