I have read through the board and couldn't find a clear solution to this issue or many talking about it.
So I have an older model of a roku, the 3500x-Roku stick (2nd gen). I have done everything on the app and did everything the support article says to do. I am unsure if due to me having an older model, it wont work on the app.
I'm pretty sure that it's due to mine being an older version but I would like to make sure before deleting the app.