Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Level 7

App says device isn't linked to the same email address

When I attempt to add a new channel from my phone, I'm given an error saying the device isn't linked to the same email address as the app, it is though. I was able to add channels before from the app with no problems. 

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2 Replies
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Level 7

Re: App says device isn't linked to the same email address

I have same problem and can’t figure it out

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Roku Employee
Roku Employee

Re: App says device isn't linked to the same email address

@Jakebeaube @70 

Thanks for the inquiry.

Are you still able to add the channels through the Roku device or online through the Roku Channel Store? Have you tried restarting your device and reconnecting to see if that resolves your issue?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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