Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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ChrisKR
Level 7

App remote

I lost my Roku remote and am trying to use the remote on the app but to no avail.  Please provide me with instructions to follow.

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makaiguy
Community Streaming Expert

Re: App remote


The Roku app on a phone or tablet can only connect to a Roku that is <b>already</b> set up on the same local network as the mobile device is using. This means the Roku app cannot be used to initiate a new net connection for the Roku device.

If your Roku was previously set up on a prior network, and if the Roku has not had its net connection reset nor undergone a factory reset, it may still be trying to connect to its former net. If you can set your router to the same net name (SSID) and password as your previous setup, your Roku might connect to it. If you then connect your phone to that same net you should again be able to control your Roku via the Roku app.

Otherwise, you'll need to have a remote compatible with your Roku model to set up your connection to the new network/password.

You didn't mention what midel Roku you have

All Roku devices other than Roku sticks will respond to a shared set of infrared (IR) commands so any cheap universal remote you find at Walmart or a dollar store that says it is compatible with Roku will work as long has you have a direct line of sight to the Roku. Or you can buy one from Roku via https://www.roku.com/products/accessories/player#Remotes

Roku Streaming Sticks are usually out of sight behind the TV where IR can't reach so they do not use IR. For Roku sticks you will need a "point anywhere" Roku remote connecting via radio frequencies (RF through WiFi-direct). See https://www.roku.com/products/accessories/streaming-stick#Remotes or search on Ebay or Amazon for a remote for your Roku model number. Purple Roku sticks (model 3500) have long been out of production and require a unique remote that is no longer available.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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