Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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GunnCat
Level 7

App open but disconnecting S22 Ultra

The app needs to manually be reconnected after a while of inactivity. My S9 stays connected indefinitely after I fixed it, but there's no information about the newer phone using Android 12. Any help would be appreciated. 

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RokuKarla
Roku Employee
Roku Employee

Re: App open but disconnecting S22 Ultra

Hello @GunnCat

Thanks for posting in the Roku Community!

Make sure the mobile device and the Roku player are connected to the same WiFi network. We recommend that you try restarting your wireless network, and then rebooting both your device and mobile app. For other troubleshooting steps that would guide you connect the Roku Mobile app to your device, you may check this How to connect the Roku mobile app to your Roku device over Wi-Fi 


Regards,
Karla

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GunnCat
Level 7

Re: App open but disconnecting S22 Ultra

@RokuKarla 

Appreciate your reply. What I am really looking for is how to create a sleep exclusion on the S22 for specific applications. It would probably be better off searching for that term on Google, but I thought I would try here first to see if anyone else had the same issue on the same phone I am using.

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