Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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elbow
Level 7

App not available

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Oh for pity's sake Roku:

Screenshot

Does everything have to be such a struggle.  Yes, I know you don't sell Roku hardware in South Africa.  But have you not heard of the small world, Amazon Global Shipping and all the rest.

It will take me 5 minutes to find an APK, but why must I have to fight to use your product?  Just tick the box and make the app available.

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RokuDanny-R
Roku Employee
Roku Employee

Re: App not available

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@elbow 

Thanks for the post.

Please be aware that the Roku mobile app is currently only available in Argentina, Brazil, Canada, Chile, Columbia, Costa Rica, El Salvador, France, Guatemala, Honduras, Ireland, Mexico, Nicaragua, Panama, Peru, the United Kingdom, and the United States.

For more information about the Roku mobile app, visit our Support page here: How do I install the Roku® mobile app?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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makaiguy
Community Streaming Expert

Re: App not available

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Roku units work anywhere in the world where they can get a broadband internet connection, independent of where they are purchased. The individual channels, however can only operate where their charters and program rights and licensing issues permit them to operate.

Few channels own the programming they show. Most have to license the right to stream their content from the program owners, and those rights are usually tied to specific countries or geographic regions. Sometimes even the program owners can't distribute in a country because they've sold exclusive rights in that country to someone else.

To receive the channels on your Roku that are authorized for your current location these must all agree:
- The country of the IP used when creating your Roku account. If you've moved from the country in which you created your account, you may need to create a new one in your present location, then link your Roku to the new account.
- The country of the IP used for your current Roku session.
- The countries in which each channel app operates.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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elbow
Level 7

Re: App not available

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Hi,

My issue is not with the behaviour of my Roku.  I can get the channels I want.

Bit I can’t install the Roku app on my Android phone because you don’t make it available in the South African play store for some reason...??

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makaiguy
Community Streaming Expert

Re: App not available

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@elbow wrote:

Hi,

My issue is not with the behaviour of my Roku.  I can get the channels I want.

Bit I can’t install the Roku app on my Android phone because you don’t make it available in the South African play store for some reason...??


For that one, you'll have to wait for an answer from somebody actually associated with Roku.  Sorry.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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RokuDanny-R
Roku Employee
Roku Employee

Re: App not available

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@elbow 

Thanks for the post.

Please be aware that the Roku mobile app is currently only available in Argentina, Brazil, Canada, Chile, Columbia, Costa Rica, El Salvador, France, Guatemala, Honduras, Ireland, Mexico, Nicaragua, Panama, Peru, the United Kingdom, and the United States.

For more information about the Roku mobile app, visit our Support page here: How do I install the Roku® mobile app?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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elbow
Level 7

Re: App not available

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Hi Danny,

What is the reason for not publishing in all app stores?  Surely you have users all around the world, why would you prevent me from running your app?

Thanks,
Elbow

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ysfsuleman
Level 7

Re: App not available

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Another South African unable to download the app. Purchased and setup my Roku today. Everything worked fine until I had to get the app for Android... not available in the country.

Very disappointing.

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DJJones
Level 7

Re: App not available

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Hi,

I'm Polish-American. So, the problem with the mobile app exists also in Poland [iOS], in US there's no problem at all.

What is the reason for you (Roku Team) to block the mobile app for other countries? We're paying customers, buying your products all around the world. Roku mobile app has nothing to do with TV provider licenses and their content. I'm using i.e. Plex Player app on Roku to connect and stream from my very own, private Plex Server - but can't use Roku remote app on iOS in Poland. Shame on you Roku!

Roku is a best player I know for years. Please open it for the rest of the world.

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Andre1969
Level 7

Re: App not available

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Another disappointed South African Roku purchaser - no app in the SA Istore.... Please fix this?

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wicked76
Level 8

Re: App not available

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Hi,

Is there a solution to this issue of the Roku App only being available in certain Countries?

Many thanks,

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