Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Shawtty1988
Level 7

App doesn’t recognize my email?

I have been trying to set the location for my televisions, but every dang time I login in to the mobile app it says it doesn’t recognize my email and password? However, when I login on the website I have no issue at all. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: App doesn’t recognize my email?

@Shawtty1988

Thanks for the post.

Have you tried removing the mobile app, re-installing and then authenticating your Roku account to see if the issue still occurs?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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