Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Community Manager
Community Manager

Re: App does not find my Roku

@JLM76 Another thought to add here—if you have different models of Roku devices, you'll want to make sure your phone is connected to the same wireless network as the Roku device that you are trying to connect to. For example, Roku Express devices are only compatible with 2.4GHz wireless networks. Roku Streaming Sticks are compatible with both 2.4 & 5GHz wireless networks. If your wireless router is broadcasting two separate SSIDs (networks) for 2.4 & 5GHz, this would explain why you may not see 2.4GHz capable devices, if you were connected to a 5 GHz wireless network. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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Level 18

Re: App does not find my Roku


@RokuTannerD wrote:

@JLM76 Another thought to add here—if you have different models of Roku devices, you'll want to make sure your phone is connected to the same wireless network as the Roku device that you are trying to connect to. For example, Roku Express devices are only compatible with 2.4GHz wireless networks. Roku Streaming Sticks are compatible with both 2.4 & 5GHz wireless networks. If your wireless router is broadcasting two separate SSIDs (networks) for 2.4 & 5GHz, this would explain why you may not see 2.4GHz capable devices, if you were connected to a 5 GHz wireless network. 

Thanks,

Tanner


Tanner, respectfully I have to disagree. What wireless protocol the devices are using has nothing to do with internal network interconnectivity. What would matter is if one of the bands was configured as a guest network, or if the WAP was configured to hide the internal network from wireless connected devices. As long as there's nothing blocking access, it doesn't matter at all if you're connected via 2.4 GHz or 5 GHz. The SSID is only used by the radio, it has nothing to do with the network itself. The IP network is the same across all devices. My phone app will see all my devices regardless if I'm connected to either frequency, and if my Roku devices are wired or wireless. I can confirm that I could control my Premiere (2.4 GHz only) with my phone while connected to the 5 GHz radio on one of my WAPs. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Community Manager
Community Manager

Re: App does not find my Roku

@atc98092 Thanks for your thoughts here. I was more referring to the scenario that you mentioned where separate SSIDs may cause communication issues within the network itself, based on configuration. I would be curious to see what would happen if the router were configured to broadcast both 2.4GHz and 5GHz on the same SSID, and have both the Roku devices and phone connect to the same SSID. This may resolve the issue that was described above if it avoids a potential configuration issue that would block communication. 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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