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Curmudgeon71
Level 7
4 weeks ago

App Crashes on Expert Picture Settings

I have a new 2020 TCL 635 and the Roku App on an Android phone. Every time I try to access the expert picture settings for my device I get an operating error and it tells me to restart the TV- I have done this and it doesn't work.

This is key functionality that is inaccessible without the app. A quick search online says this has been  a known issue for months. Any timeline on a fix to the app or a software update for the TV so I can access these settings?

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Ripsaw5165
Level 7
3 weeks ago

Re: App Crashes on Expert Picture Settings

Check my post about this issue over in same topic but for iPhone, seems that discussion contains posts from Android users as well.

https://community.roku.com/t5/Roku-Mobile-App/Roku-app-missing-expert-settings-on-IPhone/m-p/599279#...

Basically the "Operational Error" crash is very common but Roku and/or TCL doesn't seem concerned enough about customer service to look into it.

I have tried everything and cannot solve it on my setup...

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