Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Bankeno
Level 7

Android Mobile App Keeps Crashing

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Just happened to my Pixel 4 xl fo phones 2 months old.. it will start up and just shut off

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Community Manager
Community Manager

Re: App keeps crashing

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Thanks for continuing to share the details. Great news—our team has resolved the issue that was causing this behavior, and the mobile app should be functioning normally again. Please try loading the app again now, and things should be back to normal. 

 

Cheers,

Tanner

Tanner D.
Roku Community Manager

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24 Replies
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Mommy156
Level 7

Roku android app problem 2020

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When I first bought my tv and added the app on my phone, I did not have any problems with the app at all. Even with my android phone updates, the app still worked just fine. But just tonight I went to use the app as usual, and the app just kicked me off with no error popping up or anything. No matter how many times I reenter the app or turn off and on my phone the app keeps kicking me off with no warning or error. What could be happening? Could someone please help?

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Jpblues
Level 8

Re: App keeps crashing

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Both my Samsung tablet and lg phone have the same thing. App starts loading then shuts down. Tried reinstalling but no go

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tt12422
Level 8

Re: App keeps crashing

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I'm having the same issue on my Pixel 2

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JKLtaurus
Level 7

Re: App keeps crashing

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This just started happening to me as well. Pixel 2 here. Uninstall/Reinstalled and everything

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depotdevil
Level 7

Re: App keeps crashing

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Yeah what gives..

Worked fine last week now opens and crashes. 

Android s10. 

App v6.1.1.34340

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Cassk2393
Level 7

Re: Roku android app problem 2020

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I am also having this issue. It worked fine yesterday.

 

I have a pixel 3a and I'm using v.6.1.1.314340 of the Roku app

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tt12422
Level 8

Re: App keeps crashing

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Yep same app version v6.1.1.314340

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Jpblues
Level 8

Re: App keeps crashing

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The app on my phone worked earlier today. Same version

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Community Manager
Community Manager

Re: App keeps crashing

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Thanks for the notes here. We'd like to gather a few more details about your specific devices, including version information, to pass along to the team. Please provide the following information if you are experiencing this issue: 

- Phone make and specific model 

- Specific version of Android installed on your device

- Your mobile carrier

- Version of the Roku mobile app installed 

- Are you connected to Wi-Fi when you launch the app? 

- Were you previously signed into the Roku mobile app before this started occurring? 

We'll share these reports with the team to help investigate this issue and work toward a resolution. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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