Thanks for continuing to share the details. Great news—our team has resolved the issue that was causing this behavior, and the mobile app should be functioning normally again. Please try loading the app again now, and things should be back to normal.
When I first bought my tv and added the app on my phone, I did not have any problems with the app at all. Even with my android phone updates, the app still worked just fine. But just tonight I went to use the app as usual, and the app just kicked me off with no error popping up or anything. No matter how many times I reenter the app or turn off and on my phone the app keeps kicking me off with no warning or error. What could be happening? Could someone please help?
Thanks for the notes here. We'd like to gather a few more details about your specific devices, including version information, to pass along to the team. Please provide the following information if you are experiencing this issue:
- Phone make and specific model
- Specific version of Android installed on your device
- Your mobile carrier
- Version of the Roku mobile app installed
- Are you connected to Wi-Fi when you launch the app?
- Were you previously signed into the Roku mobile app before this started occurring?
We'll share these reports with the team to help investigate this issue and work toward a resolution.