Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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Level 7

unable to get paired to xfanity

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Im trying to get my Roku HD 2500 series to Xfinty.  Can someone help?

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Roku Employee
Roku Employee

Re: unable to get paired to xfanity

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@yhumphrey 

Thanks for the inquiry.

Have you tried searching for the Xfinity channel in the Channel section?

Please be aware that the Roku HD is a much older device and it may not be supported by the channel provider. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: unable to get paired to xfanity

Jump to solution

@yhumphrey 

Thanks for the inquiry.

Have you tried searching for the Xfinity channel in the Channel section?

Please be aware that the Roku HD is a much older device and it may not be supported by the channel provider. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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