Roku Legacy Products

[philparkcity]

Installed an older roku device (2011).  When tried to stream netflix got this message "unit not technically compatible ".  Is there an upgrade available for this older device?

[RokuDanny-R]

@philparkcity 

Thanks for the inquiry.

This seems to be a much older device.

Channels may not support older devices, and we would recommend upgrading this device. We would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.

Thanks,
Danny

[philparkcity]

Thanks Danny,

[personal information removed]

divice is: Roku XD-Model 2050X-Serial #JOA14V038425

[ElizOldSchool]

Is there an upgrade available for this Model?

Elizabeth

[RokuDanny-R]

@ElizOldSchool 

Thanks for the inquiry.

Please be aware that the Roku 2 XS is a much older device. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 

Thanks,
Danny

[RokuDanny-R]

@philparkcity 

Thanks for the note.

I have passed along your concerns to our Support team. They will follow up and assist you.

Thanks,
Danny