Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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philparkcity
Level 7

online upgrade

Installed an older roku device (2011).  When tried to stream netflix got this message "unit not technically compatible ".  Is there an upgrade available for this older device?

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3 Replies
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Roku Employee
Roku Employee

Re: online upgrade

@philparkcity 

Thanks for the inquiry.

This seems to be a much older device.

Channels may not support older devices, and we would recommend upgrading this device. We would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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philparkcity
Level 7

Re: online upgrade

Thanks Danny,

email: philparkcity@aol.com

divice is: Roku XD-Model 2050X-Serial #JOA14V038425

 

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Re: online upgrade Roku 2 XS Model 3100X

Is there an upgrade available for this Model?

Elizabeth

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