Roku Legacy Products

[PetertheGreat]

Since this product electronically works but is no longer supported (bummer) could Tanner or someone please send me the upgrade options that Roku is offering?  I thought this unit would last longer but If I have to get another please reach out and let me know or I will switch to another device.  Thanks 

[atc98092 · Accepted solution]

The HD-XR (N1101) was released in Oct 2009, so it's over ten years old. For a device like this, you got a great life out of it.

Please send a PM to either Tanner or Danny with your device serial number. They won't discuss any upgrade options in the forum itself.

[PetertheGreat · Accepted solution]

Thank you I will try that.   Thanks for responding.  Have a great New Year

[russncarrie]

I have the same issue. Was out of town when the XR unit I have was phased out. Now when I turn it on and activate, it says an upgrade for 50% off the Roku express is available, but nowhere on the website does it show, and the web address given roku.com/upgrade doesn't show the special offer for older units. Who do I email about this? I miss my Roku!

Thanks! 

[atc98092]

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@russncarrie wrote:

I have the same issue. Was out of town when the XR unit I have was phased out. Now when I turn it on and activate, it says an upgrade for 50% off the Roku express is available, but nowhere on the website does it show, and the web address given roku.com/upgrade doesn't show the special offer for older units. Who do I email about this? I miss my Roku!

Thanks! 

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Those upgrade offers were time limited. Send a private message to @RokuDanny-R or @RokuTannerD with your model and serial number and they can see if they can work something out for you. 

[RokuDanny-R · Accepted solution]

@russncarrie 

As @atc98092 mentioned, please feel free to send me a private message with your Roku account email address along with the serial number of your Roku device.

I will be able to assist you from there.

Thanks,
Danny

[PetertheGreat]

Please see emails above for solution.  And I suspect 50% is only on certain models NOT all

[russncarrie]

Thanks, Danny! I just sent a message to one of the others who responded. Hopefully I can get a replacement and get back to streaming on Roku. 

[hankmoody]

Hi @RokuDanny-R   i can't pm you from my phone. I have the same problem. Can you dm me pretty please

H

[PetertheGreat · Accepted solution]

Have to upgrade unit to new style.  The old one is junk