Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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Level 7

Upgrade offer

I did not get an email regarding upgrade offers since my streaming stick will no longer be upgraded (model #3400x) and there is no contact information listed on the website. Is there anyone I can talk to about the upgrade offer?
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19 Replies
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Level 9

Re: Upgrade offer

The offer is 50% off a Roku Express+ or $15.00. There are newer and better Roku Players you can purchase so you're not missing out on anything by not getting the email. If you have the Roku Streaming Stick 3400 that plugs into the TV, you can unplug it and purchase a newer device plug it up and be good to go. 

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Level 21

Re: Upgrade offer


@Sollas wrote:
I did not get an email regarding upgrade offers since my streaming stick will no longer be upgraded (model #3400x) and there is no contact information listed on the website. Is there anyone I can talk to about the upgrade offer?

The 3400 Stick is MHL, not HDMI, so you can't remove it and just connect a new one. The connector looks the same but they're not.

If your TV has additional HDMI ports (sets with MHL ports usually only have one of them) then you could connect any model Roku player and use it separately from the 3400. As mentioned, Roku has very good prices on many of their current models. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 9

Re: Upgrade offer

Thank you for your information. I was doing more research on the Roku Sticks and found the Roku Express would work fine. My TV is HD and the player needs to support a HDMI 2. I found detailed specs on the Amazon website that helped me compare players. Wish Roku provided the specs that you can find on Amazon. I bought a Fire Stick 2nd Generation that will work with Amazon for sure. My friends neighbor is tech savvy. He helped me understand what to do. He said I leave the Roku stick alone, install the new Fire Stick in the HDMI 2 port. The Fire stick is bluetooth compatible, comes with everything including a nice remote. I can use the Fire Stick and Roku until channels stop supporting the 5 year old TV considered old. And, you can actually speak to someone from Amazon. Hoping all with go well. I'll post when I get the Fire Stick to let people know how it works. 

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Level 21

Re: Upgrade offer

Here's a link to a Wiki page that provides some pretty detailed specs for every Roku player made. It doesn't have every tiny detail, but for the most part explains quite well what the players have for specs. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Upgrade offer

How do I get the $15 off for the upgrade? Do I need a special promo code?

 

Thanks.

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Level 7

Re: Upgrade offer

We have older roku N1000 and channel store says exactly what you stated Joyce "The offer is 50% off a Roku Express+ or $15.00."  It says to redeem this offer go to roku.com/upgrade.  But when I go there, it recognizes my PC, and my account and then shows nothing about Roku express, but instead three offers, none of which will help me for my roku that is no longer supported:  1) a newer replacement remote (don't need one), 2) Wireless subwoofer, 3) wireless speakers.  Even if I go to Roku.com I can't find Roku Express, even if I wanted to pay full price for it.  

Any help or guidance would be greatly appreciated here??  Seems like roku wants me to just get frustrated and buy a new expensive unit since so difficult to redeem or find the express upgrade offer?

Thanks very much for your time in answering this, Teresa

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Level 21

Re: Upgrade offer


@teresa2 wrote:

We have older roku N1000 and channel store says exactly what you stated Joyce "The offer is 50% off a Roku Express+ or $15.00."  It says to redeem this offer go to roku.com/upgrade.  But when I go there, it recognizes my PC, and my account and then shows nothing about Roku express, but instead three offers, none of which will help me for my roku that is no longer supported:  1) a newer replacement remote (don't need one), 2) Wireless subwoofer, 3) wireless speakers.  Even if I go to Roku.com I can't find Roku Express, even if I wanted to pay full price for it.  

Any help or guidance would be greatly appreciated here??  Seems like roku wants me to just get frustrated and buy a new expensive unit since so difficult to redeem or find the express upgrade offer?

Thanks very much for your time in answering this, Teresa


Most emails had a time limit on the upgrade offer. I know mine did, and the expiration date has passed. If I click the link I see the same thing you mention. You might send a private message to @RokuDanny-R or @RokuTannerD and see if they can help you out. 

But honestly, the N1000 is extremely old (released May 2008!) and you've gotten quite a life out of it. I'm amazed it still works at all. Even a basic Express model is a huge step up from the N1000, and is only $30 (assuming you don't find them on sale somewere). 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Roku Employee
Roku Employee

Re: Upgrade offer

@teresa2 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a PM with your Roku account email address, and include the serial number of your older Roku device from Settings>System>About. I'll be able to get you in touch with our Support team and they will be able to assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Upgrade offer

@RokuDanny-R  Checking first to see if this is PM before sending email and account no.

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