Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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none
Level 7

Upgrade offer for a Model 3100X (Roku2 XS)?

Are there any upgrade offers available for a 3100X (Roku2 XS)?

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9 Replies
boogernose
Level 18

Re: Upgrade offer for a Model 3100X (Roku2 XS)?

That one is way old. Good Luck(and nice try)

Some Roku's are kinda cheap I think.

https://www.roku.com/products/players

---A problem clearly stated is a problem half solved---.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Upgrade offer for a Model 3100X (Roku2 XS)?

@none 

Thanks for the inquiry.

Please be aware that the Roku 2 XS (3100) is a much older device. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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none
Level 7

Re: Upgrade offer for a Model 3100X (Roku2 XS)?

Thanks RokuDanny-R, I just PM'd you...

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lawjam48
Level 7

Re: Upgrade offer for a Model 3100X (Roku2 XS)?

Hi I have a Koku 2 xs 3100x unit.

I keep seeing on the tv that I am eligible for a upgrade for the cost of $15.00. When I click on it, I am ask for my pin number. I can not find my old pin number.

I have my serial number from the bottom of my unit.

Am I eligible for an upgrade?

 

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jamx13
Level 7

Re: Upgrade offer for a Model 3100X (Roku2 XS)?

I have a Roku2 XS in a spare bedroom.  It doesn't get used very often but I tried it today. The screensaver shows an "Exclusive upgrade for you" for a Roku Express for $20. When I go to the upgrade offer screen, there's a "Buy now" & "Email offer" button but both are ghosted out. The description on the lower right corner of the screen says "Ends 10/31/2020". It's not listed on my Account page under Special Offers or Upgrades. How can I get this offer? Thanks.

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jamx13
Level 7

Re: Upgrade offer for a Model 3100X (Roku2 XS)?

Never mind. I just started clicking all the buttons on the remote until I finally hit the right one.  I think the back button did it, not sure, I was clicking like crazy!

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jeannepedro1
Level 7

Re: Upgrade offer for a Model 3100X (Roku2 XS)?

I have a Roku 2XS. I understand there is a promotion for me to upgrade to a Roku express for $15. Can someone please tell me how to do this? I see other people have asked the question but I’m not really seeing an answer. I would love to upgrade. Thank you.

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Jvarona1
Level 7

Re: Upgrade offer for a Model 3100X (Roku2 XS)?

I have the same issue

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jeannepedro1
Level 7

Re: Upgrade offer for a Model 3100X (Roku2 XS)?

Since they have no customer service available, not even in charge, I reached out to them through Facebook messenger. Initially someone contacted me and said that they would have a response for me but that was the last I heard of it. I ordered some Roku‘s from Amazon, but I returned them. If I can’t get customer service, that doesn’t work for me. But I figured I would give it a try. I still have this piece, if they cut back to me great. If not, it’s just an example of a poor business practice.

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