Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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rkavalla
Level 7

Unable to open Disney+ on Roku 2 XS

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Unable to open Disney+ on Roku 2 XS. I have reset to factory defaults and updated to the latest version. When I check on the channer Store it shows up as installed

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Tivoburkee
Community Streaming Expert

Re: Unable to open Disney+ on Roku 2 XS

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That model is too old, the disney + may be on your account, but if you don't have compatible device to use with it it won't show up on non-compatible roku home screens. 

Edmund
Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert

Re: Unable to open Disney+ on Roku 2 XS

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That model is too old, the disney + may be on your account, but if you don't have compatible device to use with it it won't show up on non-compatible roku home screens. 

Edmund
Roku Community Streaming Expert

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Furk
Level 7

Re: Unable to open Disney+ on Roku 2 XS

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I'm having the same problem with Peacock. And now also Spotify. Honestly, what a waste if a product can't last more than 5 years. If it isn't broken, why should I have to upgrade to watch a channel that I pay $for? It seems logical that I can add any single channel to the device in hand, doesn't it? 

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Smburkho
Level 7

Re: Unable to open Disney+ on Roku 2 XS

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I agree.  I can't connect to Disney+ and now cant connect to the internet at all.  What a blatant money grab by ROKU.  Or is it the flat screen TV that is now the problem.

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Smburkho
Level 7

Re: Unable to open Disney+ on Roku 2 XS

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I do not understand your response, which appears to list in a different feed.  The Disney+ app cannot be located through my Roku XS but the old Disney app is there. The Sirrius app is on the system and would load and play until yesterday (or earlier in the week) when suddenly the system says that the Roku is not connected to the Internet.

I found a reply in another stream that said I should do this:

So apparently, Roku can only connect to 2.4GHz frequency of your wifi and not the 5.0. I was having the same issue where the day before my Roku express was working fine, and the next day it wouldn't connect to wifi at all. I even did factory reset for the device, and that still didn't solve the issue. Make sure your wifi is split into two separate frequencies (Mine was not and apparently my router was automatically deciding which device connected to which frequency. I had to call my ISP to separate the two so when you try to connect to wifi, you will see two options with your network name, one with 2.4 in the name and other with 5 or 5.0 in the name.) After separating my two wifi frequencies, and connecting to 2.4 GHz wifi, it seemed to have connected fine. Now all I have to do is re-register my device, and log into all my streaming accounts again. Sigh! Hopefully ya'll dont have to factory reset and are able to connect without that step.

Is that true? Roku is not able to adapt to the higher frequency?  Is there a patch?

 

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makaiguy
Community Streaming Expert

Re: Unable to open Disney+ on Roku 2 XS

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@Smburkho wrote:

Is that true? Roku is not able to adapt to the higher frequency?  Is there a patch?


There are a couple of network connection problems recently being reported that have been caused by updates to routers. These have primarily been reported with routers supplied by internet providers, but it's possible they could also occur with user-owned routers that have received updates.

  • ROKU LOCATES NETWORK BUT CANNOT CONNECT
    Some router updates have changed the router's security setting from b/g/n to just g/n, causing some Roku models to lose their ability to connect to the network. The solution is to set the router's configuration back to using b/g/n security.
     
  • ROKU CANNOT FIND LOCAL WIFI NETWORK
    Some routers (reported from Xfinity and Cox, but there may be others) have had their 2.4 GHz wifi band turned off, leaving only the 5 GHz band operational. Devices with single band wifi radios, notably Roku Express and Premiere models (but not Express 4K models) as well as many older models (like the 2XS that was released in 2011) and other single band devices can not even see the 5 GHz band. The solution is to reconfigure the router and turn the 2.4 GHz band back on.  There is no patch to add 5 GHz as this requires a dual band WiFi radio which is not present in Rokus equipped with single band radios.

    If this problem was not caused by a router update deactivating the 2.4 GHz band, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku via Settings > System > System restart (for Roku TV it's Settings > System > Power > Restart) will allow the connection to be reestablished.

If you need to make configuration changes on equipment supplied by your internet provider but you have no access to its settings, you may need to request your internet provider to make the changes for you.

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DBDukes
Community Streaming Expert

Re: Unable to open Disney+ on Roku 2 XS

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@Smburkho 

You posted in two different threads. That's usually a bad idea. Pick one and stay with it, for this very reason.

The other thread: 

https://community.roku.com/t5/Roku-Legacy-Products/Roku-2-Useless/m-p/737789

So, the Roku 2XS is a 2.4 GHz only device. There's no software patch that resolves a hardware difference. You won't connect to a 5 GHz network with a Roku 2XS

Also, as I suggested in the other thread, the Roku 2XS is long discontinued, and no longer officially supported by Roku. Many app developers as well are dropping support for it. It's probably time to replace it. The device is from 2011, and was discontinued in March 2013.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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