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Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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rkavalla
Level 7
‎12-03-2020 07:54 AM

Unable to open Disney+ on Roku 2 XS

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Unable to open Disney+ on Roku 2 XS. I have reset to factory defaults and updated to the latest version. When I check on the channer Store it shows up as installed

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Tivoburkee
Community Streaming Expert
‎12-03-2020 10:30 AM

Re: Unable to open Disney+ on Roku 2 XS

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That model is too old, the disney + may be on your account, but if you don't have compatible device to use with it it won't show up on non-compatible roku home screens. 

Edmund
Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert
‎12-03-2020 10:30 AM

Re: Unable to open Disney+ on Roku 2 XS

Jump to solution

That model is too old, the disney + may be on your account, but if you don't have compatible device to use with it it won't show up on non-compatible roku home screens. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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Furk
Level 7
‎12-05-2020 05:19 PM

Re: Unable to open Disney+ on Roku 2 XS

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I'm having the same problem with Peacock. And now also Spotify. Honestly, what a waste if a product can't last more than 5 years. If it isn't broken, why should I have to upgrade to watch a channel that I pay $for? It seems logical that I can add any single channel to the device in hand, doesn't it? 

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