Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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jhegeman
Level 8

SoundBridge M1001 in demo mode?

Dear all,

 

We still have an original SoundBridge M1001, which (in principle) still works. However, since a recent power cut it no longer connects to the WiFi. It seems to be stuck in some sort of demo mode. I can operate the menu, but there is no 'System Configuration' menu anymore. Also the 'off' button on the remote does not do anything, while all other buttons seem to work.

 

I tried booting in safe mode and going through the factory reset, but that has not changed the situation. Does anybody have a hint on how to get this unit out of demo mode? Or is something different going on?

 

Best regards,

Jeroen

 

P.S. There seem to be older posts that sound like this issue, but I can't access these items. For example: for

https://community.roku.com/t5/SoundBridge-Set-Up/Can-t-see-System-Configuration-menu/m-p/104439

I am told I do not have sufficient permissions to access.

3 REPLIES 3\
makaiguy
Community Streaming Expert

Re: SoundBridge M1001 in demo mode?

Power interruptions are often accompanied by voltage spikes that can damage electronic equipment. Was this unit powered thru a surge protector?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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jhegeman
Level 8

Re: SoundBridge M1001 in demo mode?

No, it was not powered through a surge protector. It does not appear truly broken though. More confused. The unit happily powers, shows the power-up screen, and then shows a functional menu. The whole situation very much resembles demo mode. Unfortunately I can’t find any real documentation on how to exit this demo mode.

 

Jeroen

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zawalis
Level 8

Re: SoundBridge M1001 in demo mode?

Same deal here.

..:::... Why can't we all just get along?
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