Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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Level 7


I have a Roku 4 unit. Recently I changed ISP from AT&T to Spectum. Now when I play a You Tube video it stops the beginning of each video weather it's an ad or the video I want to watch for about 30 seconds. I tried wired and wireless both scenarios have the delay. I checked firmware and it's up to date. I also have a Roku Premiere running wireless in another room and no delay on it. I was thinking of upgrading to Roku Ultra but I'm not sure if I will have the same problem. Didn't want to go with the Roku Premiere at this location because I wanted the headphone feature. Can anyone give me guidance as to I should do?   

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Community Streaming Expert

Re: Roku4

I suspect your system coincidentally also updated its Roku operating system. Version 9.3 is in the midst of rolling out, and many have reported similar experience with YouTube under 9.3.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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Level 9

Re: Roku4

I have 3 roku4's (one ultra) and the recent rollout of 9.3.0 f/w has been fairly disastrous on the YouTube apps, both youtube and youtubetv.  It's taken over a week to mostly clear up most of the major youtubetv problems (as if now I'd say the roku problems are about equal to the app problems, most of which have existed for months and are in the 'Bamtech' category, the company youtubetv has outsourced their programming support to).  

About 50% of the time when selecting a clip on youtube, I get a <1sec shot if audio/video, followed by ~10 sec of freeze.  Many times this is followed by a 'network error' screen saying 'youtube is unavailable le. Please try again late . Cancel/exit YouTube.  All the of my roku4's do this, my ultra doesn't but it hasn't gotten the forced f/w update, still on 9.2.0.  Was at a friends house yesterday, who bought a roku4 right after I did when they first came out and he has the same crud with 9.3.0.

They have mostly fixed youtubetv, now they need to turn attention to youtube.

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