Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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Level 7

Roku support useless

I got the email about replacing legacy prod and thought it might be phishing. I had a “chat” which was totally useless- there was no understanding of the question, and emails never got answered, just said I’d had a chat and they hadn’t heard from me (how about the two emails I sent. Never answered my question.) 

if anyone from Roku monitors this, it seems your customer service is awful. Visitor 43874882Ticket 3022704

10 Replies
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Level 17

Re: Roku support useless

A lot of the much older Roku's are not supported anymore Thats recent.

Its not Phishing or Spam. Just time to get an updated Model.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 8

Re: Roku support useless

Is there any way to get the upgrade for more than one ROKU?  I have 5 old ones.

Thanks!

 

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Level 17

Re: Roku support useless

Let me know if it works out cuz I got an old HD sitting around.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 8

Re: Roku support useless

Well  things are even worse than before.  I spent loads of time trying to find out from the website and the community support pages whether I could purchase more than one upgrade.  (I discovered I have actually purchased 6 devices over the years!)  No luck.

So I finally decided to just purchase the one offered--but that one had jumped to $30 instead of $15--and that was about 4 hours before the deadline.  And of course, no chat or phone number to get any kind of help.  I have gone from a customer who recommends ROKU to everyone I know... to someone who is pretty unhappy with the whole ROKU thing in general.

 

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Level 17

Re: Roku support useless

When you weigh the price of a Roku against the money Cable service costs. And all the free stuff that becomes available Im more than OK with Roku.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 8

Re: Roku support useless

I've loved ROKU for years.  I bought 1 for myself, 4 for family, and 1 for a friend.  But now I'm hearing that all 6 need to be replaced or we can't get Netflix???  I just think a courtesy upgrade discount on all 6 purchases should be allowed.

 

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Level 8

Re: Roku support useless

my device is dead after six months and i have spent hours trying to get customer support.  it is chepaer to buy a new device every six months than it is to pay for cable, but i am not into filling the landfill with electronic waste.  if i had been informed at the time of purchase that device would fail in six months and i would have no support i would not have purchased it.

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Level 19

Re: Roku support useless

@ann3  Thanks for the note here. I've followed up with you via PM. 

 

Cheers,

Tanner

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Level 8

Re: Roku support useless

Tanner. Still awaiting your/ or anyone’s email. 😢

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