Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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Roku Employee
Roku Employee

Re: Roku XD upgrade offer

@SMWK @rickhere98 @Qtnicole2000 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Roku Employee
Roku Employee

Re: Roku XD upgrade offer

Hi,

Thanks for reaching out and providing me with the information that I have requested.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku XD upgrade offer

Fully agree. This is the model set forth by Apple... You go to use an app, and the app says you need to upgrade it. When you go to upgrade it, it tells you it can't run on that OS, when you go to upgrade that OS, you're told that the OS can't run on your phone.

It's just building in obsolescence - which pisses me off.  These companies have made it acceptable for them to reach back into our devices and disable services we have paid/are paying for.  I PAY for Netflix, and there's NO reason it should stop working on a box that it used to work on.

I have a N1050 box. It's not my only one, but, what am I supposed to do? Throw it in the garbage? This is the kind of thing that makes customers just say 'never again will I buy anything from you'.

 

 

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Level 7

Re: Roku XD upgrade offer

Trying to get the upgrade offer 50% off Roku express as my legacy device is no longer supported

[personal information removed]

can you please ask someone to contact me with coupon code or ????

thanks 

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Level 7

Re: Roku XD upgrade offer

I have the Roku XD that says I can get a newer Roku $30 for $15 How can I do that?

THANK YOU.

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Level 7

Re: Roku XD upgrade offer

I have an XD and would like to take advantage of the offer that popped up on the screen. 

[personal information removed]

Please advise next steps.

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Level 8

Upgrade Offer where is it?

I got this on both my Home Roku display and in an email. However when Iclick on the links and try to order all I get is remotes and other stuff.

How do I order the upgrade?

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Your exclusive offer for a new Roku player
We want you to enjoy streaming to the fullest with the latest features and channels, so today we’re providing this special replacement upgrade offer: a Roku Express+ for just $15 — a discount of 50% off the regular retail price. Click here.
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Level 8

Re: Roku XD upgrade offer

Has anyone actually been able to get the upgrade? Has anyone actually had support contact them? Has anyone heard back from Danny?

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Level 7

Re: Roku XD upgrade offer

@RokuDanny-R 

Same issue.

Offer is on my screen right now, but cant find it on website indicated. Need help.

[personal information removed]

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Level 7

Re: Roku XD upgrade offer

This offer expired Feb 1st 2020.

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