Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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Tianyao
Level 7

Re: Roku XD upgrade offer

Hi I have a Roku XD, serial No. is J0A0CA036890. I have run into the same situation that on the TV screen it says I can get an ungrade for $15 for the Roku Express+.  Yet I cannot get it to work even after I logged into my account.  Could you please help with this issue?  Also can I use this discount for other products?

Thank you!

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SMWK
Level 7

Re: Roku XD upgrade offer

Did you get an answer on the upgrade yet ?  

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sputnik654
Level 8

Re: Roku XD upgrade offer

Nope. I dont know whats up with their support. I gave them my email, they could easily have reached me directly, but all responses go through this Forum where it's hard to know what to do.

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SMWK
Level 7

Re: Roku XD upgrade offer

It's now February 1 and still no answer as to whether we can update our old units.

Hey Danny....reach out to us with an answer. Plus or negative,  just an answer palm se

 

JK. 

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