Hi I have a Roku XD, serial No. is J0A0CA036890. I have run into the same situation that on the TV screen it says I can get an ungrade for $15 for the Roku Express+. Yet I cannot get it to work even after I logged into my account. Could you please help with this issue? Also can I use this discount for other products?
Nope. I dont know whats up with their support. I gave them my email, they could easily have reached me directly, but all responses go through this Forum where it's hard to know what to do.
It's now February 1 and still no answer as to whether we can update our old units.
Hey Danny....reach out to us with an answer. Plus or negative, just an answer palm se
I didn't get any such offer.
Additionally, I haven't used my Roku probably in a month and a half.
I fired it up again this evening to try to link my Netflix account (was link previously). It linked, everything was good, then I went to try to play a movie.
"This channel is no longer supported."
Seems odd to me I purchased a product and recommended it to others - even bought my dad one - and channels now are "not supported."
I tried to call to see if I could get some support at (816) 272-8106. Yeah, good luck with that. Even an awkward computer voice that doesn't lead to any support.
My device works perfectly, I just can't access any channels.
Went searching again and found there were stories that support would be ended for "certain" channels, but I can't access anything.
Seems odd to me that a company can suddenly say, "oh, by the way, although your device is still functioning properly, you'll need to buy a new one now, thanks."