Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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spitfire_girl
Level 7

Roku HD does not connect to remotes

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I have a IR and point-anywhere remotes.  The 2500x does not seem to connect to either one, with fresh batteries.  Any suggestions? Many thanks.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku HD does not connect to remotes

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@spitfire_girl

Thanks for the post.

Please be aware that the Roku HD is a much older device that is no longer supported. However, we would be happy to see what we can do to help get you back up and running.

Please provide us with the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku HD does not connect to remotes

Jump to solution

@spitfire_girl

Thanks for the post.

Please be aware that the Roku HD is a much older device that is no longer supported. However, we would be happy to see what we can do to help get you back up and running.

Please provide us with the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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