Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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terrykaufmann1
Level 7

Roku 3800x under warranty?

Is the 3800X still under warranty?

Mine will not accept any commands from the remote. Tried new batteries.

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1 REPLY 1\
makaiguy
Community Streaming Expert

Re: Roku 3800x under warranty?

Roku warranties are usually for one year.

Possibly your remote has died, but it may have just lost its pairing to your Stick and needs to be re-paired.

You may find your Roku is only receptive to the pairing request from the remote for a short period of time after it starts up. Try pulling the power to the Roku for a few seconds then plugging it back in and waiting for it to start up before reinserting the batteries in the remote and pressing the pairing button.

Video from Roku re how to pair point-anywhere remote:
https://www.youtube.com/watch?v=EK3T6eXqPU8

Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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