Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ricardus
Level 7

ROKU 2500X signal not received by TV

I have an old Roku 2500X unit I'm trying to connect with an LG smart TV via an HDMI cable.  I received no message on the TV when I turned the ROKU on other than "signal not found."  The Roku unit light is on and the unit is warm so its' getting power and the connections are good.  Is it not recognizing my wi-fi?  The Roku displays nothing on the screen.  I'd appreciate any help you folks can provide: our grand daughter wants to watch Disney+!

0 Kudos
4 REPLIES 4\
andyross
Level 16

Re: ROKU 2500X signal not received by TV

First, double-check that your ancient 2500 will work with Disney+. Many old models do not support some of the newer channels. For example, AppleTV+ is not available on my Roku4, which is much newer than your 2500, which dates to 2012 and only supports 720p.

0 Kudos
makaiguy
Community Streaming Expert

Re: ROKU 2500X signal not received by TV

Per this Disney page, https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=a168b614db4d40d03c0cf158bf96198e, Disney+ will not run on a Roku 2500.

So if Disney+ is your only reason for wanting to hook up the 2500, don't bother.  Inability to run Disney+, though, would not prevent you from getting a display so if you still want to get this working you'll have to look further.  I'm not sure it's worth a lot of effort for this outdated unit.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos
ricardus
Level 7

Re: ROKU 2500X signal not received by TV

Thanks for your post.  I'm ordering a new Roku unit, hopefully it will work with my five year old LG tv.

0 Kudos
ricardus
Level 7

Re: ROKU 2500X signal not received by TV

Thanks for your note.  I'm getting a new Roku unit.

0 Kudos