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Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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Jmeek9784
Level 7
‎07-26-2020 08:10 AM

Overheated and now my roku won't work.

I just bought my roku 6 months ago I overheated so bad I could barely touch it. Now it will not even turn on. I tried ordering a free hdmi extender and it keeps telling me my serial number is wrong. I just keep getting sent in circles. I dont want to buy a new one if I can fix this one. I let it cool down and as soon as I plugged it back in it immediately got super hot again.

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2 REPLIES 2\
Wildcatlady
Level 7
‎05-02-2021 02:56 PM

Re: Overheated and now my roku won't work.

We only had our device 6 months and it did the same thing.  Followed all the recommended steps and it did it again.   Anyone else buy another one?  Is how did that go

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RokuMary-F
Roku Employee
Roku Employee
‎05-02-2021 03:41 PM

Re: Overheated and now my roku won't work.

Hi @Wildcatlady,

Thanks for posting in the Roku Community!

It's fairly normal for your device to get warm during use, but if you are seeing a message on the screen mentioning overheating, there are a few things you can do to help.
For full information on this, you can take a look at this link: What should I do if the red light is on or I see a “Your ...
I'd recommend ordering a free HDMI extender from our website and seeing if that resolved your issue.

Please keep us posted,

Thanks,

Mary

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