Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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Gramma2954
Level 7

Older device upgrade Resolution?

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Has there been any resolution to the problem with older devices that are no longer being supported??  I would like to replace with the upgraded $15.00 device.  Since I've already purchases the original that is no longer working, I should be entitled to a replacement at a discounted price!!  Let's get me upgraded, as the saying goes.

[personal information removed]

Michelle Laux

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RokuDanny-R
Roku Employee
Roku Employee

Re: Older device upgrade Resolution?

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@Gramma2954 

Thanks for the inquiry.

Wwe would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. Meanwhile you can use the free Roku mobile app as a replacement remote control.

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Older device upgrade Resolution?

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@Gramma2954 

Thanks for the inquiry.

Wwe would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. Meanwhile you can use the free Roku mobile app as a replacement remote control.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Pat7
Level 7

Re: Older device upgrade Resolution?

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I'm not finding the upgrade when I go to roku site...I'm looking for a 4k unit...would I be able to a discount on that unit?

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Don-Prince
Level 7

Re: Older device upgrade Resolution?

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I too would like to upgrade my Roku 3500X to a newer model that I can use for Peacock and HBO/Max.

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StreamerUser
Level 20

Re: Older device upgrade Resolution?

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@Don-Prince 

https://my.roku.com/upgrade/

Otherwise, the Express 4K+ is $35-40 at most retailers (and $30 at Roku.com right now).

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Don-Prince
Level 7

Re: Older device upgrade Resolution?

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That's no deal. My sister bought a new Roku two days ago at a retail outlet for $35.

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StreamerUser
Level 20

Re: Older device upgrade Resolution?

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@Don-Prince wrote:

That's no deal. My sister bought a new Roku two days ago at a retail outlet for $35.


Those are the current prices.  Roku.com has it at $30 - thats $5 less than most retailers and $10 less than MSRP - its a deal, just not one you are willing to take.

Did you look at your upgrade offers?   https://my.roku.com/upgrade/

If the Express 4K+ is listed as an upgrade offer, its $25

 

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Don-Prince
Level 7

Re: Older device upgrade Resolution?

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I see I can order a Roku Express from Amazon for $28.48 and a Roku Stick lite for $24.99. This is the deal they are offering me.  

Roku® Streaming Stick®+

 

 

To replace your classic Roku® Streaming Stick®, we’re offering you a 50% more powerful Roku® player with the latest channel and software updates.

 

$34.99/$49.99

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atc98092
Community Streaming Expert

Re: Older device upgrade Resolution?

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@Don-Prince wrote:

I see I can order a Roku Express from Amazon for $28.48 and a Roku Stick lite for $24.99.


The Roku Express is in no way comparable to the new Roku Express 4K/4K+. It's far more than just 4K resolution. It's actually mostly comparable performance to the Ultra 4800. Dual band WiFi, HDR, far more power and storage space than the regular Express. For $28.48 that has to be the standard Express. 

The Streaming Stick+ is also a good choice. It has an improved WiFi radio, 4K/HDR, and $34.99 is a great price for it. 

Dan

Roku Community Streaming Expert

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StreamerUser
Level 20

Re: Older device upgrade Resolution?

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@Don-Prince wrote:

 

I see I can order a Roku Express from Amazon for $28.48 and a Roku Stick lite for $24.99. This is the deal they are offering me.  

Roku® Streaming Stick®+

 

 

To replace your classic Roku® Streaming Stick®, we’re offering you a 50% more powerful Roku® player with the latest channel and software updates.

 

$34.99/$49.99


So you can get the Express 4K+ (2021) for $30 or the SS+ (2019) for $35 - both at Roku.com

Personally, I'd get the 4K+ considering its newer and more capable than the SS+, and its $5 cheaper.

 

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