Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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Netflix issues

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I bought my Roku from Amazon my Roku HD and I just read an article online today saying that Netflix will no longer work on Roku HD because it doesn't meet the new standards set by Netflix as far as automatically going to the next movie or program is there any way of getting around this because I paid good money for my Roku and I want to watch Netflix using my Roku HD device
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Community Manager
Community Manager

Re: Netflix issues

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Hi there, 

Thanks for the note. Roku HD is a product name that has been used for multiple devices in the course of our history. What specific model number of Roku device do you own? This can be viewed in Settings>System>About. 

Netflix is ending channel support later this year for the Roku HD models N1000, N1100, and 2000C. 

Newer Roku HD models will still be supported. If you have any additional questions, you'll want to contact Netflix customer support here: https://help.netflix.com/en/

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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Roku Employee
Roku Employee

Re: Netflix issues

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@jackwhite 

Thanks for the inquiry.

The most likely reason you are seeing that notification when using Netflix is that your Roku device is no longer supported by that channel.

If you have additional questions regarding device availability, please reach out to Netflix support here: https://help.netflix.com/en/


Thanks,
Danny

Danny R.
Roku Forum Moderator

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8 Replies
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Community Manager
Community Manager

Re: Netflix issues

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Hi there, 

Thanks for the note. Roku HD is a product name that has been used for multiple devices in the course of our history. What specific model number of Roku device do you own? This can be viewed in Settings>System>About. 

Netflix is ending channel support later this year for the Roku HD models N1000, N1100, and 2000C. 

Newer Roku HD models will still be supported. If you have any additional questions, you'll want to contact Netflix customer support here: https://help.netflix.com/en/

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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Level 7

Re: Netflix issues

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to the best of your knowledge, are the three rokus you cite N1000, N 1100 and 2000 C all that will not work with netflix come 12/1/19> I spent almost an hour on line with gthem and they said they were not aware what roku unit was being dropped and insisted that they could not tell me anything further. Your statement seems to indicate gthey are well aware of what changes are being made. I will believe you  at this point, as they seemed evasive when i was asking questions> please advise. 

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Community Manager
Community Manager

Re: Netflix issues

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@RetSgt1148  Netflix sent out email communications to their customers who use the affected devices, announcing the change in service availability on these models. I apologize for your experience with their support team, but I'd recommend calling them again to follow up and request additional information. Channel providers determine availability of their channel, so they would be the best point of contact for further information. 

There are a number of articles available online that also discuss these upcoming changes to Netflix's service on certain devices. These may also be of help. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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Level 7

Re: Netflix issues

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Here is an article from iDrop news that has the list of Rokus and Samsung TVs that will have an issue. https://www.idropnews.com/news/netflix-will-stop-working-on-these-smart-tvs-and-roku-devices-dec-1st... It also includes a "List of Devices Compatible with Netflix."
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Level 7

Re: Netflix issues

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i am having the same problem with my rokuXD recently stippep streaming to mt Sony Trinitron 

TV. It says Due to technical limitations netflix is no longer availablr on this device. They say to

visit netflix.com/compatibledevices for alist of available devices. Not sure what is the problem

rokuXD, or NETFLIX OR MY SONY TV???? GUESS I AM OUT OF LUCK FOR NOW!!!!

               [personal information removed]

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Roku Employee
Roku Employee

Re: Netflix issues

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@jackwhite 

Thanks for the inquiry.

The most likely reason you are seeing that notification when using Netflix is that your Roku device is no longer supported by that channel.

If you have additional questions regarding device availability, please reach out to Netflix support here: https://help.netflix.com/en/


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 7

Re: Netflix issues

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My RokuXD is no longer working either.  It is a bummer since my TV has only a single DVI input which my Blu-Ray player was hooked up to and I was using the RokuXD with the component inputs. 

Gotta love the planned obsolescence of electronics.

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Roku Employee
Roku Employee

Re: Netflix issues

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@blfuller 

Thanks for the inquiry.

Please be aware that the Roku XD is a much older device.

However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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