Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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Level 7

My Roku XR Can not access Channel Store---is this unit still good

My Roku XR Can not access Channel Store---is this unit still good

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5 Replies
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Level 19

Re: My Roku XR Can not access Channel Store---is this unit still good

Hi there, 

Thanks for reaching out. That model of Roku device is no longer supported for software updates, and is no longer supported by many channel providers. It is one of our earliest Roku models. As the demands of the streaming ecosystem have grown over the years, hardware requirements have changed and some devices are no longer capable of supporting today's more modern software and services. We had messaged all customers with this model of device last year when this change was announced, and offered to help provide additional options to transition into a newer device. 

Please feel free to send me a private message with your Roku account email address and the serial number of your device from Settings>System>About and I'd be happy to connect you with our support team for more help. 

 

Thanks! 

Tanner

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Re: My Roku XR Can not access Channel Store---is this unit still good

I have a model 2050x version 3.1 buil 1198 and would like the upgrade offer [personal information removed]

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Roku Employee
Roku Employee

Re: My Roku XR Can not access Channel Store---is this unit still good

@Puppetmanbigjoe 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: My Roku XR Can not access Channel Store---is this unit still good

The "shelter in place" got me to hookup my old XR box for some streaming only to find no channel working except one for old black & white.  How does the PM work to get upgrade option?

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Roku Employee
Roku Employee

Re: My Roku XR Can not access Channel Store---is this unit still good

@k111 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device from Settings>System>About.

For more information about how to send a PM (private message), visit our Community post here: Welcome to the Community

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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