Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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Trudy1
Level 7

My Roku XR Can not access Channel Store---is this unit still good

My Roku XR Can not access Channel Store---is this unit still good

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Community Manager
Community Manager

Re: My Roku XR Can not access Channel Store---is this unit still good

Hi there, 

Thanks for reaching out. That model of Roku device is no longer supported for software updates, and is no longer supported by many channel providers. It is one of our earliest Roku models. As the demands of the streaming ecosystem have grown over the years, hardware requirements have changed and some devices are no longer capable of supporting today's more modern software and services. We had messaged all customers with this model of device last year when this change was announced, and offered to help provide additional options to transition into a newer device. 

Please feel free to send me a private message with your Roku account email address and the serial number of your device from Settings>System>About and I'd be happy to connect you with our support team for more help. 

 

Thanks! 

Tanner

Tanner D.
Roku Community Manager
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