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Still have old Roku models? Find help and recommendations for older Roku devices that no longer receive software updates or aren't eligible for channel updates.
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HangOver1005
Newbie
‎12-24-2021 04:04 PM

My Roku 2DX suddenly quit letting me use the remote

I was watching a show and my remote stopped working. Ive tried unplugging the box, Ive tried pushing the reset button, Ive tried pushing the little button across from the green blinking light on the back of the remote. It was working for a few months after I bought it from a friend then one day it stopped. The model # 3050X Please someone tell me what to do. Thank you!!

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3 REPLIES 3
atc98092
Community Streaming Expert
‎12-24-2021 04:34 PM

Re: My Roku 2XD suddenly quit letting me use the remote

The Roku 2 XD was released Jul 2011, and is now over 10 years old. It's also no longer supported by Roku. Frankly, it's not worth the effort to get it working. It doesn't support many of the latest channels (Disney+, HBO Max, among others) and even the channels that work are going to work poorly. I hope you didn't pay much to your friend for it. 

Right now the Roku Express 4K+ is on sale for $25, and is an outstanding value. WiFi Direct remote, dual band WiFi, supports 4K/HDR, and will blow the doors off your current device. I have one that I have used for travel and it works great.

You could probably use the Roku app on a smart phone or tablet to continue using your 3050, but unless you need the composite video and audio outputs, that player is really just not usable any longer. 

Dan

Roku Community Streaming Expert

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makaiguy
Community Streaming Expert
‎12-24-2021 08:26 PM

Re: My Roku 2XD suddenly quit letting me use the remote

I agree with everything @atc98092 said.  In the meanwhile, apologies in advance for mentioning the obvious, you do know remotes require live batteries, right?

Roku Community Streaming Expert
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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RokuDanny-R
Retired Moderator
‎12-27-2021 10:14 AM

Re: My Roku 2DX suddenly quit letting me use the remote

@HangOver1005

Thanks for the post.

As stated in this thread, the Roku 2 XD is a much older device that is no longer supported. However, we would be happy to see what we can do to help get you back up and running.

Please provide us with the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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