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Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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Angie_perez
Level 7
‎03-14-2020 09:17 PM

Low power

My Roku remote isn’t working, when I turn on the tv it says that the USB Port on my tv will not power the roku device and to use a power adapter, I’ve changed the batteries on the remote and tried different usb cords and nothing, I have no idea what to do 

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5 REPLIES 5\
boogernose
Level 18
‎03-14-2020 11:55 PM

Re: Low power

Which Model Roku do you have specifically?

What exactly do you see on the screen?

---A problem clearly stated is a problem half solved---.
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makaiguy
Community Streaming Expert
‎03-15-2020 07:22 AM

Re: Low power

How are you powering your Roku -- plugged into the USB port on your tv, or into a power adaptor connected to your house power? Many tv USB ports to don't supply the amperage needed to power a Roku.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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0101
Level 7
‎06-13-2020 07:00 AM

Re: Low power

I have the Roku Express and it say low power plug in usb

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User32768
Level 9
‎06-13-2020 07:43 AM

Re: Low power

@0101 wrote:

I have the Roku Express and it say low power plug in usb

 

https://support.roku.com/article/217787747

 

 

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mlynnb
Level 7
‎06-18-2020 12:31 PM

Re: Low power

What the heck?  I have the stick plugged into the TV And then plugged into the wall w/the power adaptor that came with the stick. Still getting the "low power" message about my TV. What to do?

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