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Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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Level 7

Do ROKU work in Germany. I am unable to connect to amazon prime video

Dear all. hope everyone are doing fine. I am facing an issue with my ROKU 2 XS device which i bought in USA. Currently I am in Germany and I am also having Amazon prime. Tried to use the prime video in ROKU device but the error messages says unable to connect to prime video, please contact But the device is successfully registered to my account and when roku try to activate from device, it says go to to register.But since I am ingermany i go and register the code. device regsitered successfully but unable to connect prime video. Anyhelp on this would be highly appreciated. Thanks

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Community Streaming Expert

Re: Do ROKU work in Germany. I am unable to connect to amazon prime video

Your first issue is that you have a 2 XS. That player is 9 years old, and no longer supported. 

The other issue is that Prime is restricted on Roku devices by geographic location. So if you have a Roku user account created in the US, and use your Roku in another country, some channels won't work. And even if you have a Roku account created in your country, it's up to Amazon to permit their channel to be used there. Prime might be available in Germany, but it might not be authorized on a Roku device. Crazy, yes. But that's not controlled by Roku. In this case, it's Amazon in complete control if it will work there.


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