Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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ME28
Level 7

Channel Store and device non compatibility

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I’m told the “Channel Store is no longer supported on this device.” I have a Roku XD. Do I really need to upgrade or is there a way around this? Suggestions?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Channel Store and device non compatibility

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@ME28

Thanks for the post.

The Roku XD is a much older device that is no longer supported. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM (private message) with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Strega
Level 14

Re: Channel Store and device non compatibility

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That's definitely on their list of legacy models that are no longer updated.  From 2010 according to Wikipedia.

As for workarounds, I guess, continuing to run whatever channels still work?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Channel Store and device non compatibility

Jump to solution

@ME28

Thanks for the post.

The Roku XD is a much older device that is no longer supported. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM (private message) with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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