Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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VinodGeorge
Level 7

Channel Installation Failure

Hai All

One of My Clients has ROKU 2 XS 3100EU and software version 9.1.0 .build 5006-02 and every time he tried to add a public channel called WaaziTv(developed by me)  into his account it says could not add error. No other model has no issue adding that channel and also The Channel is available for all regions. I am not sure what is going wrong?

 

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3 REPLIES 3\
makaiguy
Community Streaming Expert

Re: Channel Installation Failure

The Roku 2 XS is a second generation Roku, released in 2011 - we're now on generation 8 equipment. The 2 XS is considered by Roku to be a legacy model and is incapable of running newer versions of the Roku operating system (currently on OS 9.3).

I can't speak to your app, but many modern apps will not run on that old a unit.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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C_I
Level 13

Re: Channel Installation Failure

Time for your client to get a new device. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Channel Installation Failure

@VinodGeorge 

Thanks for the post.

As @makaiguy mentioned, the Roku 2XS is a much older device.

However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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