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Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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Frustrated3500
Level 7
‎01-03-2021 06:33 PM

Cant get roku 3500R to connect to TV - it wont hold connection

My roku 3500R streaming stick wont connect reliably to the TV, it keeps losing signal before Roku starts enough to be able to access content. 

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makaiguy
Community Streaming Expert
‎01-04-2021 09:08 PM

Re: Cant get roku 3500R to connect to TV - it wont hold connection

Do you have another tv you can connect this to?  If so, see if it will boot up and give you a Roku homepage display.

If it does go to Settings > Display type and set it to the resolution of the first tv instead of the "auto" setting.  When you get to the countdown screen click on the "yes" option.  Now return it to the first tv and see if it works.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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