Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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Level 7

Audio/video sync issues with CBS All access

We have a Roku 2 HD - for a number of years.  We are having issues with the video stopping but the audio continues.  How can we fix this problem?  

Also - when we go into Roku a dialog box will often show up for an app we don't have.  Unless I hit cancel immediately it will load the app - which we do not want.  How can I fix this?

1 Reply
Roku Employee
Roku Employee

Re: Audio/video sync issues with CBS All access


Thanks for the inquiry.

Please be aware that the Roku 2 HD is a much older device. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.


Danny R.
Roku Forum Moderator
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