Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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EFS
Level 8

3900 model is not loading the spectrum streaming app ...

Roku msg. keeps telling me to check the network connection. Checking the network connection tells me that the connection is valid and working. Contacted spectrum and was told by spectrum tech that this is an issue with roku ...

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RokuKariza-D
Roku Employee
Roku Employee

Re: 3900 model is not loading the spectrum streaming app ...

Hey @EFS

Thanks for reaching out here in the Community.

Do you get an error message when you try to access Spectrum or other channels installed on your Roku device? If you're receiving the error 'Can't run channel', visit this thread or this link for updates.

Thank you for your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator