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coskel
Level 7

Need Roku support: Test channel not updating with new content

Playing around with creating a series on a test channel before I roll it out.
First I tested one video file, it worked correctly. So I added a few more.
My json file status is good, shows the correct number of items ingested. (5)

When I refresh my player, the page is blank. It is also blank in the Roku Stream/RAF tester.
On another forum, it was suggested I contact Roku directly, as the issue would be on their end.

So who do I contact for this type of problem?

TIA
Channel: Go Live Sports Cast
"All I've had today is, like, six gummy bears and some scotch."
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2 Replies
donp88
Level 7

Re: Need Roku support: Test channel not updating with new content

You can contact Roku Partner Success - partnersuccess@roku.com

They should be able to help you with any issues.
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coskel
Level 7

Re: Need Roku support: Test channel not updating with new content

Thanks! I will update with a response just in case others have the same issue.
Channel: Go Live Sports Cast
"All I've had today is, like, six gummy bears and some scotch."
0 Kudos