Roku Direct Publisher

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Pola
Level 8

Feed with single livefeed is not working

I'm converting my Roku channel from SDK channel to Direct publisher channel, because the the old SDK components are being deprecated, and the new SDK requires deep linking code which is not available in the sample provided by Roku.

 

I tried to contact Roku support but no answer for a whole month...

Would appreciate if someone helps me validating the Json Feed below
Note : the livestream is 24/7

{
    "lastUpdated": "2022-06-11T15:35:49+00:00",
    "providerName": "Pola Edward",
    "language": "en-us",
    "liveFeeds":[
        {
            "id": "261fdcyc-pola-4e4y-9f4c-4f0c18152cyc",
            "title": "Live streaming",
            "content": {
                "dateAdded": "2022-06-11T15:35:49+00:00",
                "language": "en-us",
                "videos": [{
                    "url": "https://5d12bc59c4748.streamlock.net/redirect/cycnow.com/cyc.smil?type=m3u8",
                    "quality": "FHD",
                    "videoType": "HLS"
                }],
                "duration": 999,
                "captions":[]
            },
            "thumbnail": "http://cycnow.com/TVApps/Roku/800x450.png",
            "brandedThumbnail": "http://cycnow.com/TVApps/Roku/800x450.png",
            "shortDescription": "Live streaming of CYC",
            "longDescription": "Live streaming of CYC",
            "tags":["christian", "faith", "live"]
        }
    ]
}

 It doesn't give any errors in the dashboard, but when I add the test channel to the Roku device, I find it not working, and it shows as the image below

Waiting and refreshing didn't help...

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7 REPLIES 7
Baradanikto
Level 13

Re: Feed with single livefeed is not working

There are several posts on this forum with similar symptoms.  I don't typically broadcast live streams, but, from what I've read, a workaround is to make sure you have a valid "dummy" video available at the URL you specify even when you are not broadcasting live.

If that does not help, you'll need to post a question on the Partner Success Forum.

FREE Windows desktop software for creating BIF (Trick Play), Direct Publisher (MRSS, JSON), and FireTV feeds @ GitHub/rrirower. No programming knowledge required.
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Pola
Level 8

Re: Feed with single livefeed is not working

Could you please elaborate more on adding a dummy video?

The stream is running 24/7, How can I add a dummy video?

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davidpurdy
Level 7

Re: Feed with single livefeed is not working

The stream looks like it is indeed running, so I wouldn't imagine it would be that. 

I've found it can take a day or more to refresh, unfortunately. So sometimes the feed will validate, but you won't be able to check whether it actually works on the device. 

That being said, I notice a few things about the feed. Note that I'm far from an expert in this, but I have managed to get a channel with a live stream launched.

There are no categories or playlists. The way I set it up (just following a template) is that I have a playlist pointing to the live feed, and then a category pointing to the playlist. Then the category can be used in the dashboard in the "Categories" section under either "Custom" or "From Feed". 

    "playlists": [
        {
            "name": "Live feed",
            "itemIds": [
                "261fdcyc-pola-4e4y-9f4c-4f0c18152cyc"
            ]
        }
    ],
    "categories": [
        {
            "name": "Live feed",
            "playlistName": "Live feed",
            "order": "most_recent"
        }
    ]

Some of these other things I saw are super nitpicky. I just try and fix everything since it's so hard to test and there's so little visibility into what's going on. 

  • It's time-consuming to test properly given the uncertain and sometimes long refresh times, but it feels to me like feeds sometimes work better using "Custom" even if just want to use the categories straight from the feed. 
  • I've had success without a "duration" for my live feed. I know it's required for the content object, but it seem incoherent for a live stream and it's worked with it left out. 
  • shortDescription and longDescription are supposed to be different
  • Looks like their recommendation is for "en-US" (with "US" capitalized). No idea if it makes a difference, but without meaningful errors or quick testing, I always fix everything I can. 
  • I don't know if thumbnails need to be HTTPS or not. The spec doesn't say, but some other URLs do, and since they seem to work with HTTPS it can't hurt. 

I hope something in there helps!

Baradanikto
Level 13

Re: Feed with single livefeed is not working

Before doing anything else, have you made sure your feed file meets the requirements for a LiveFeed?  Are all the required fields present with acceptable values?

As for using a 'dummy video', I believe user @AaronMSpelling has some techniques to accomplish that.

FREE Windows desktop software for creating BIF (Trick Play), Direct Publisher (MRSS, JSON), and FireTV feeds @ GitHub/rrirower. No programming knowledge required.
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Re: Feed with single livefeed is not working

Hi @Pola  , I see two issues here, actually

1 the "death screen"  sorry for that -  the screenshot you shared - it is from a Roku bug usually - when users can only see those 2 icons, and usually, Roku dev support can fix it  in a couple of days

2 your JSON feed -  I took your feed URL and put it in a test channel setup, and it works and validates appropriately, so it must be something wrong in your setup - 

couple of things regarding live streaming in Direct Publisher - 

your feed is recommended to have content in it - like 24/7  - if you don't have content to offer 24/7, use a playlist type of live feed  - but make sure your feed URL has content in it 24/7 

as duration for the feed you might want to use something around 4-8 hours ( in seconds of course) 

also make sure you setup the category for the feed correctly - use the correct tag so on ..... it will work - it works in my test setup so it should work for you too 🙂 

 

have fun

 

Building a TV Channel can be easy … if you have a right tools ===>> https://tv-channel.info/
Pola
Level 8

Re: Feed with single livefeed is not working

Thank you for your suggestions, I will try them once I get back to my laptop.

The stream is working 24/7.

The funny thing is that I even replaced my feed with Roku's sample as is, and it is still not working showing the same layout.

I always change an image in the branding images  to force version increment, then I check for updates on my roku and verify that the app version has changed.

Anyway no luck so far. 

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Pola
Level 8

Re: Feed with single livefeed is not working

Is there any way to get a serious support ?

My tickets are 2 months old with nothing but canned replies...

Even the sample json feed provided in the documentation is not working showing the same blank screen!! 

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