Roku Direct Publisher

[hanste]

Please help!  My new direct publisher channel verified correctly, and I can preview the channel.  However, on my connected device the channel shows, but no content - only a search icon.  

I would appreciate any advise.

Kind regards

[mosafer]

If it is only a search icon, not with an "i" icon (for info), It may be part of a big new update bug. I think it will happen if you are outside of the US. Please contact https://partnersuccess.roku.com and submit a request. 

Please note that you need to set proper categories in your feed or your control panel. 

[hanste]

Thank you. My categories are correct - they show up on the preview function. Can I revert to an older firmware if there is an update bug outside the US?

[mosafer]

I don't think so. If you are updated you have been doomed forever 😉

Contact them with partner success.

[podworx]

I'm having this same problem w/ a new channel.

[mosafer]

IS your testing Roku using Firmware Ver 9.2? I think V9.1 is the problem. 

[ralphmob36]

hey..im having the same issue ..did u get it fixed

[Baradanikto]

Please see my post: Bitten by the Test (Unpublished) channel bug.  I think you are seeing symptoms of the same issue. 

Roku does not do a good job of providing information to channel developers when they make a change that can affect workflow.