Nothing has updated on a PUBLISHED channel either since before 7/2/2020. . . .
Already notified "Developers" and after asking what wasn't appearing they said they "escalated it to the engineers" - however, still nothing has happened or been fixed for 3 days.
I asked why this is such a RECURRING problem. Of course no response. . . .
Attempting to updated the channel and get a new version number didn't help at all.
100% successful ingestion of the JSON feed file. . . .
This is all while using Direct Publisher which you would think ought to be a high priority to keep working. . . . I noticed that the DUST channel tried updating their channel version a couples times already too.
. . . Waiting. . . . No communication. . . .
Our channel has the same problem since 7/2/2020 too. "Partner success" mentioned:
looks like the Direct Publisher bug is affecting your channel. We're looking into it now and will keep you updated
I don't think it's a coincidence that these problems started happening just about the time Roku released 9.3. I tried a simple update to my feed, and it did not update. I'm still running 9.2 and have checked updates every day. It would be nice to know what release of the OS everyone is using. It may not be related, but, experience tells me that when you change an OS, problems like this may happen. That may explain Roku's reluctance to provide a better explanation to the cause of these problems.
I just got this this morning and after checking it out the channel feed displayed is now updated to what it ought to be (for the first time in 1 week).
Pam (Roku Partner Success)
Jul 9, 2020, 10:31 AM PDT
Our engineering team identified an issue on our backend that processes Direct Publisher feeds, which had not been updated for the last seven days.
The issue has since been fixed and any content, categories, or other changes made in your feeds should now appear on-device.
I'll be closing out this ticket, but feel free to create a new ticket if you have any questions moving forward.
I, too, just checked, and my channel changes have been rectified.
Thank you, Roku. While the amount of transparency and communication about this issue wasn't great, I appreciate you resolving it. Thank you.