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Baradanikto
Level 9

Bitten by the Test (Unpublished) channel bug

That's right...the test channel I use to proof my json feed is now affected by some Roku bug I have read others comment on.  Previously, I was able to make updates to my test channel regularly.  In the past few days, I've tried to update my test channel.  Everything I've tried:

  1. Adding new videos.
  2. Removing a category.
  3. Removing a video.
  4. etc.

has not resulted in an updated channel.  Each time I've updated the feed file, it passes and is ingested through the developer portal without issues.  I've tried renaming the feed file name to insure that caching is not an issue.

If you've experienced a problem updating a test channel, I'd like to hear from you.  Were you able to determine what is causing the problem?

 

Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://rrirower.wixsite.com/software. No Programming, JSON or MRSS knowledge required.
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6 Replies
Baradanikto
Level 9

Re: Bitten by the Test (Unpublished) channel bug

UPDATE:  I took the nuclear option and created a second Test (Unpublished) channel. I renamed the original test channel feed file and uploaded it.  I then used the new renamed feed file in my second unpublished channel.  The channel starts up and briefly shows the location of where video items would display.  It then immediately clears and all I see is a Search (Spyglass) button.  Noting else shows in the channel.

Since the feed was copied from my original feed file used for the first unpublished channel, and, since that channel still displays correctly (even though I cannot update it), I'm left with the conclusion that there's a defect in the Roku framework that handles unpublished channels.

Coincidently, I believe that the use of the Search (Spyglass) button is new with the latest firmware update.

Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://rrirower.wixsite.com/software. No Programming, JSON or MRSS knowledge required.
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mosafer
Level 9

Re: Bitten by the Test (Unpublished) channel bug

Do you use "The rest of the World" as your region? If you are located in the US just change it to the US.

I heard this problem from one of my viewers from another country. I contacted the Help Desk and They said they are no longer supporting "the rest of the World" region.

I will PM you my viewer's video.

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Baradanikto
Level 9

Re: Bitten by the Test (Unpublished) channel bug

I do not use Rest of the World.  I have both test (unpublished) channels set to US.

Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://rrirower.wixsite.com/software. No Programming, JSON or MRSS knowledge required.
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Baradanikto
Level 9

Re: Bitten by the Test (Unpublished) channel bug

I was able to convince Partner Success to look into this problem.  Prior to this problem, I was able to update my test (unpublished) channel by updating my feed file and renaming it so that it would be ingested immediately.  This always worked.  It appears now from the following reply, that test (unpublished) channels are now subject to the same channel update procedures.

"We expect the 6+ hour mark if you do not perform a system update (or remove the channels and re-add them by code) because 6-8 hours is the ingestion time for the whole Direct Publisher system."

If the above is accurate, it now means that testing a channel will slow down the whole channel maintenance procedure.  For example, you'll now have to wait upwards of 6+ hours to see if a change you've made in your feed file worked the way you wanted it to.  This is not conducive to an effective work flow.

Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://rrirower.wixsite.com/software. No Programming, JSON or MRSS knowledge required.
37mediagroup
Level 9

Re: Bitten by the Test (Unpublished) channel bug

Just curious, and maybe this isn't ideal, but by them saying "if you do not perform a system update "  does that mean you can go into your Roku devices menu Settings > System > System Update (or something like that) to force it to update?

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Baradanikto
Level 9

Re: Bitten by the Test (Unpublished) channel bug

Yes, that may be correct.  I can't verify it though because I have two test channels.  One did not update correctly when I tried to perform a system update.  The other updated after 6+ hours.  I did not try the system update on the second one.  It may have to do with the following from Partner Success:

"All channels are undergoing a migration from our old Direct Publisher system without the search icon to the new system with it. It is a rolling migration, so you may see the old version from time to time. I appreciate your feedback on the loading times for your test channels. I will submit your feedback along the proper channels." 

I just wish Roku would be more forthcoming with information that affects channel developers.  I find it distressing that, at times, we need to guess or rely on other developers for information.  Roku needs to do a better job keeping developers informed of changes that may directly affect how a channel is created and/or maintaned.

Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://rrirower.wixsite.com/software. No Programming, JSON or MRSS knowledge required.
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