Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

why I keep getting signed out of the same channels and have to login multiple times?

I have Britbox and Crave TV, these channels for some reason sign me out sometimes daily sometimes multiple times a day...why is that? it never happened before, had my Rokup premier for 1.5 years and this problem seems to have started this week

4 Replies
Level 7

Re: why I keep getting signed out of the same channels and have to login multiple times?

I also have the same issues.  I do t have to keep resigning into my Apple device for the same apps but with roku it is asking me to log back onto crave every time.

please tell me how to fix as this I will need to look to another streaming device if this cannot be fixed.  My father will not sign in every time he wants to watch tv.

0 Kudos
Level 12

Re: why I keep getting signed out of the same channels and have to login multiple times?

Duplicate post.. please see my post below.  Sorry.

TheTick (aka "Moose Twit" affectionately called by chht)
Roku 3 for Pokémon TV / YouTube / Animal Planet GO / HBO GO. Chromecast for most other media because Roku Mirroring sucks , how many clicks in Wndows 10 (about a dozen) to Miracast on Roku vs 2 with Chromecast.
Verizon FIOS TV and Internet Service
0 Kudos
Level 12

Re: why I keep getting signed out of the same channels and have to login multiple times?

Channel owners are responsible for fixing issues with their channels.  Please contact the channel owners:

https://help.britbox.com/hc/en-us/articles/360043087594-How-do-I-contact-customer-support-

https://www.crave.ca/en/contact 

TheTick (aka "Moose Twit" affectionately called by chht)
Roku 3 for Pokémon TV / YouTube / Animal Planet GO / HBO GO. Chromecast for most other media because Roku Mirroring sucks , how many clicks in Wndows 10 (about a dozen) to Miracast on Roku vs 2 with Chromecast.
Verizon FIOS TV and Internet Service
0 Kudos

Re: why I keep getting signed out of the same channels and have to login multiple times?

I hope everyone who posted on this thread gets an update: It seems to be 'fixed' (at least it is on this end - Toronto 'burbs).

Every time Crave support would call, they'd have me Remove the Channel, the Re-Add it, and go through the motions.

I was scrolling around other topics on here and someone mentioned to NOT skip the "Reboot the Roku" step, so:

- Remove Both Channels
- Reboot the Roku (the on-screen Settings -> System Restart worked for me)
- Re-add the Channels
- I can go back & forth!!!

Enjoy!

0 Kudos