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roku stick won’t allow movement from remote and stays in one place

When i get onto the roku device input the remote does not work. The remotes and remote apps work on every other input and the tv (which is a roku tv) but when in the roku input it does not let the remote scroll anywhere. 

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2 REPLIES 2
Strega
Roku Guru

Re: roku stick won’t allow movement from remote and stays in one place

Once you switch the TV to the input with the Roku, do you pick up the Roku remote or are you continuing to use the TV remote?

 

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makaiguy
Community Streaming Expert

Re: roku stick won’t allow movement from remote and stays in one place

You have a Roku streaming device connected to one of the HDMI inputs on a Roku TV?

The Roku TV remote will not control the Roku streaming device.  Nor will the Roku device remote control the Roku TV.  They use two different incompatible sets of control signals.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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