Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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DisPeggy
Level 9

4th UPDATE: "thinking" message, no action alexa/roku

OK, so I don't want to come off as complaining without trying to solve the issue, but the clock has now rolled around to two months with a broken device.  I have sent logs, videos, placed numerous calls to tech support and tried getting information via these forums.  Here is my only fix.

I took my 50" Roku TV that has been jacked up ever since the 10.5.0 upgrade and moved it out on the porch and brought in the Insignia 50" FireTV and, after about 5 minutes of setup, TV powers on / off with Echo Dot and all apps load and work correctly.

So Roku, is this what it has come to?  Are you forcing us to replace our Roku Devices that your 10.5.0 software upgrade mangled and replace them with Amazon enabled units?

I did talk with Amazon support today (wow, what a concept, you call them up and within a minute you get someone that is ready to help) and he said that for a month or so they have been aware of problems with Roku devices not being able to be properly controlled by Alexa.  Again Roku engineers, are we ever going to address these issues or let us downgrade to what was a working 10.0.0 version of the software?

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clarice08
Level 7

Re: 4th UPDATE: "thinking" message, no action alexa/roku

Also, have the same problem. Did you find a resolution already? 

christopher_g
Level 7

Re: "thinking" message, no action alexa/roku

I am experiencing the same issue. I factory reset my Roku TV, tried to disable and re-enable the Roku Alexa skill and tried different WiFi networks. The Alexa command will prompt the TV to display “Thinking…” and not issue the command.

Roku TV 7105X

TCL Model 55S405

Software Version 10.5.0 build 4210-30

Doesn’t seem like Roku is reading this thread and it seems like this is broken for many Roku TV’s. @RokuDanny-R any information about this?

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RokuDanny-R
Roku Employee
Roku Employee

Re: 4th UPDATE: "thinking" message, no action alexa/roku

@christopher_g

Thanks for the post and providing us with your information.

I have passed along your concerns and information to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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christopher_g
Level 7

Re: 4th UPDATE: "thinking" message, no action alexa/roku

@RokuDanny-R If it helps, I am experiencing the same situation as others in this thread. The TV performs actions when using the Roku mobile app. It will also then perform an action if I engage Alexa within a few seconds of using the microphone on the mobile app and engaging the TV that way. After 5-10 seconds without Alexa interaction, it goes back to “Thinking…” when I tell Alexa to perform an action against the Roku TV. Bare minimum, Roku should give us the ability to downgrade the firmware. I used the Alexa functionality daily on my TV so this is a huge bummer.

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Scmcpokey
Level 7

Re: 4th UPDATE: "thinking" message, no action alexa/roku

Same problem here 

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