I have a Roko3 4200X
As of the update to 9.2.0 build 4128-04 I no longer see "Featured Free" below the Home menu. I have tried toggling it on and off under the "Home screen" settings, and rebooting, but no effect, the menu has simply disappeared.
I feel this may have happened in the past also after an update but then it mysteriously showed up again.
Does anyone out there have any info on how the "Featured Free" menu works and if it will come back again or what if anything I can do to make it appear again. I really liked going through the Featured Free menu!
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It's gone from my Home screen as well after the last update.
Toggling "Show/Hide" under Settings makes no difference.
Thanks for telling us. I still have 9.1.0 and still have featured free.
I suppose updates are automatic I certainly wont do it on my own.
I have used it on occasion. I like the 'Search' option but manipulating a search is very cumbersome.
I have 9.2.0 4128 on Premiere, it had featured free visible, hid it, it was gone, brought it back, it was there. Same thing on Roku stick +, but I had turned off, turned it on and showed on the home screen.
Thank you all for confirming the issue! My "Featured Free" still has not returned even after another toggle/reboot so now I will wait as it seems to have returned by itself for williamt100.
It would be nice for someone at Roku to chime in as this does seem like buggy behavior for a feature with its own option under settings.
We would recommend that you try checking for a system update and restart your device to see if this resolves your issue.
As a reminder, certain features can be impacted with the use of a VPN, which would not be supported.
If the issue persists from there, please feel free to send me a private message with your device serial number and your Roku account email address and I will take a closer look.
Thank you. I have checked and there are currently no updates available for my device yet. I am on build 4128.
I am assuming you have identified the issue and it is fixed in a later build so I should just wait for the rollout to reach my area.
Nothing with my network has changed, I am not on any VPNs.
@AChanceFind To help confirm here, did you try using the option in Settings>System>System restart to restart your Roku device, then check for a system update once more in Settings>System>About? I would also try turning the feature off and then back on once more, and repeating the steps above again.
Please keep us posted from there!
Yes. I was able to get an update to build 4131 but still "Featured Free" does not appear under Home. I tried rebooting again, checking again, and still no luck.
Is there a build higher than 4131 I should be waiting for?