Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Barbara13
Level 7

problem with roku accepting a serial number of streaming stick

I want to get the HDMI extender & Rokyu keeps saying the serial  number is not correct. The stick & remote was given to me by someone else.

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5 REPLIES 5\
renojim
Community Streaming Expert

Re: problem with roku accepting a serial number of streaming stick

What's the model number of the stick?  Is it purple?  It may not be supported anymore.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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lurabyss
Level 7

Re: problem with roku accepting a serial number of streaming stick

Same problem. Bought ROKU Streaming Stick Plus less than a year ago - now it overheats once in a while. after 1-2 hours.

ROKU troubleshooting says to order FREE HDMI Extender cable to resolve problem. After entering the info on the free cable request page, and pressing "submit" or "send" - nothing happens. Page not working.

Elsewhere when requesting replacement it asked to enter SN - and it says invalid. Checking the printed SN on the streaming stick - what we entered onto the web site is clearly what is printed on the Roku device.

No way to contact actual support agents it seems. Not happy.

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RokuDanny-R
Roku Employee
Roku Employee

Re: problem with roku accepting a serial number of streaming stick

@lurabyss

Thanks for the post.

When inputting your serial number in the online form, are you making sure to use the number "zero" and not using the letter "O".
Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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p220sigman
Level 7

Re: problem with roku accepting a serial number of streaming stick

I have the same issue and have tried entering it with the number 0 and the letter "o"  Still says not valid.  I've never gotten this stick to get beyond entering the password for the wifi before it freezes.  I just want to exchange it for one that hopefully works since I've tried every suggestion I could find.  I can't PM anyone because I'm a new member I guess and have had no other contact for support.

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RokuDanny-R
Roku Employee
Roku Employee

Re: problem with roku accepting a serial number of streaming stick

@p220sigman

Thanks for the post.

I have responded to your PM and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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