Roku Device Features, Settings & Updates

[Barbara13]

I want to get the HDMI extender & Rokyu keeps saying the serial  number is not correct. The stick & remote was given to me by someone else.

[renojim]

What's the model number of the stick?  Is it purple?  It may not be supported anymore.

[lurabyss]

Same problem. Bought ROKU Streaming Stick Plus less than a year ago - now it overheats once in a while. after 1-2 hours.

ROKU troubleshooting says to order FREE HDMI Extender cable to resolve problem. After entering the info on the free cable request page, and pressing "submit" or "send" - nothing happens. Page not working.

Elsewhere when requesting replacement it asked to enter SN - and it says invalid. Checking the printed SN on the streaming stick - what we entered onto the web site is clearly what is printed on the Roku device.

No way to contact actual support agents it seems. Not happy.

[RokuDanny-R]

@lurabyss

Thanks for the post.

When inputting your serial number in the online form, are you making sure to use the number "zero" and not using the letter "O".
Please keep us posted and we will be able to assist you further.

Thanks,
Danny

[p220sigman]

I have the same issue and have tried entering it with the number 0 and the letter "o"  Still says not valid.  I've never gotten this stick to get beyond entering the password for the wifi before it freezes.  I just want to exchange it for one that hopefully works since I've tried every suggestion I could find.  I can't PM anyone because I'm a new member I guess and have had no other contact for support.

[RokuDanny-R]

@p220sigman

Thanks for the post.

I have responded to your PM and will continue to assist you from there.

Thanks,
Danny